This page sets out the coaching terms by which we will work together under. By accessing and reading these coaching terms you accept them and will abide by them. Please read the statements below carefully so that you (the Client) are happy with our terms before booking and purchasing my coaching, or other, services. If you have questions or are unhappy with any of the terms as set out here, please ensure that you contact me by email: n[email protected] in advance of your first paid coaching session. To lay the foundation of our relationship, I want to provide you with the following information for our work together.

The term “coaching” here refers to sex and / or relationship coaching and any related coaching services and workshops as set out in these terms and the Contract, between you, the Client and myself, Nicole du Toit, the Coach, Nicole du Toit Sex & Relationship Coaching, (Permission Coaching Africa) as an agreement of the purchase of the coaching services.

Consent and Confidentiality

I, confirm that I have been trained and received an AASECT accredited certification by the Buehler Institute of Psychological Services, Inc. in the International Program in Sexology and I abide by the WAS (World Association of Sexual Health) Code of Conduct and Ethical Principles which can be found at https://www.worldsexualhealth.net/codes-and-policies. I will ensure that your confidentiality is ensured, and information will not be released without informed consent, except in cases where a child/youth’s safety, well-being, or the safety of others is at risk. Should, I be ordered to a court to give information or to testify, I will do this to the extent that the law requires.

I will always endeavour for any software or technology used as part of my coaching services to have robust and relevant security and privacy policies in place. These terms take in to account that there is an understanding that technology isn’t foolproof and you understand and accept the risks of breaches in confidentiality that may occur outside of my control in the use of text, email, phone, platform, video calls or any other technology and software.

You understand that while I previously worked in ministry and bring that insight into my experience and expertise, I do not act as your counsellor, therapist, minister, doctor, or other expert on your life and you are solely responsible for wellbeing and your subsequent choices, actions and decisions. You agree not to hold the Coach liable for any actions or results for adverse situations created as a direct result of a specific referral given by the Coach.

Coaching sessions are a space for everyone to feel safe and open to talk. All coaching sessions are “talk therapy” and at no point will there be any requirement for the coach to touch the client and vice versa. If at any point, any party feels uncomfortable and wishes to terminate a session, the session will be terminated without question, with the understanding that the session has been forfeited and must be paid in full.

It is possible that sex and relationship Coaching will trigger or unlock some unpleasant emotions or memories, or indicate that there are medical or psychological reasons behind some issues that the Client may be experiencing. As a result, some Clients may require other support which may include any form of therapy, counselling, medical support or physiotherapy. Should further support be required or/and any mental health difficulties arise during the coaching relationship this will be discussed with a view to possible referral. While the Coach may be able to offer some referrals in specific cases, it is the Client’s responsibility for finding such support. I will not label, diagnose, treat or cure any mental health conditions and people with existing mental health and medical conditions are encouraged to speak to their health care providers for specific advice.

Clients should understand that it is not possible to provide guarantees or accurate predictions of outcomes or an optimum number of sessions. There is no guarantee that sex and relationship Coaching will be effective for a particular individual.

Client Responsibility

Sessions are designed to meet client specific needs which are outlined in initial sessions between the Client and the Coach. It is for this reason that it is imperative that the Client is upfront and honest with the Coach from the start in order to get the most from the Coaching sessions. 

Clients should understand that coaching is an ongoing relationship that is meant to produce fulfilling results in our lives. Whilst coaching can be incredibly satisfying, it does take effort, as well as work during and between sessions. Growth will be directly connected to the level of commitment to this process. Through this process you can expect to deepen your learning about yourself, improve your experience of pleasure in all of its forms, and enhance your quality of life. You will not hold the Coach liable for any consequences, as all decisions will be made by you. If you feel as though value is not being received, you will discuss this with the Coach. You will be punctual, accountable and committed to your results.

Any sexual act by a client during a session is grounds for immediate termination of the coaching agreement and all pre-booked and unpaid for sessions will need to be paid for in full.

The Coaching Package(s) and Sessions

Coaching may address any sexual or relationship issues and may include the deployment of assessment processes or tools as agreed. Should such tools be deployed, the results will be considered confidential to the Coach and Client.

The coaching purchased by you may be delivered online, via a link that will be sent before the commencement of the sessions, or in-person from RoamWorkspace in Cape Town, unless there are extenuating circumstances in which case the Client will be informed of a new location as close to RoamWorkspace as possible. I, the Coach will provide information and support to you, the Client, via e-mail, worksheets, telephone calls, texts, video calls or online meetings for the duration or frequency as set out in the coaching package you have purchased.

The coaching package will be agreed in advance by you, the Client, following a free 30-minute Intro / Discovery session to find out and discuss your coaching needs. The duration of the package is not binding and the number of sessions can be extended at any time. The coaching package you purchase, includes a set number of coaching sessions, additional information or support you will get as part of the package selected and how long sessions will be. The day, time and frequency of sessions will also be agreed upon by the Client and myself, the Coach before commencing the coaching.

The date of the first session will be deemed the “start” of the coaching package and service. Before the commencement of any coaching, a written Contract outlining the coaching service and key terms and conditions will be sent by the Coach and must be signed by both the Coach and Client.

Fees

Payment is to be received in advance of any coaching. The coaching package Fee or the cost for individual coaching sessions agreed with myself, the Coach and you, the Client, will be set out in the Contract signed by both parties. You the Client agree to pay the fees for the coaching services as set out in the Contract and I, the Coach will in return for payment, will provide the service as described in these terms and the signed Contract.

The coaching Fees will remain the same as originally agreed throughout the course of the agreed Contract. Once coaching has started, any requests to change the original coaching package by the Client or for further coaching sessions will require re-contracting and may be subject to the change in Fee. I will notify the Client in writing, if there is any change to the Fee or other term or condition in accordance with a section in these terms.

If once notified of a change in Fee, you the Client no longer wish to proceed with the coaching, you may cancel at this point. Should you cancel these sessions, you will only be refunded any Fee for sessions not yet provided and no right will be given to the Client to cancel or request a refund once the coaching services have been completed.

Payment

Payment for coaching services can be paid by bank transfer, or by credit card using a payment link. Clients can also request monthly debits be deducted from credit cards for the duration for their coaching agreement for ease of payment. The specifics of payment agreements must be discussed with the Coach and agreed upon before the commencement of the coaching relationship. Receipts can be sent to you, the Client on request. If payment for the agreed coaching services has not been received in advance of the start date of the coaching services, I, the Coach am not required to provide the session.

Rescheduling Sessions

If you need to reschedule an appointment, please allow 24 hours notice. If 24 hours notice is not received, the session will be charged and counted and you will automatically proceed to the next session in the agreement. If, I the Coach need to re-arrange any coaching session due to unforeseen circumstances, I will where practical, also give you, the Client 24 hours notice of the need to rearrange a session.

Early Cancellation

These coaching services can be cancelled at any time. You may cancel your coaching package/sessions within 24 hours of your purchase. Please send your reason for cancelling and bank details for repayment to [email protected]. A 8% transaction fee will be deducted from all refunds. Should you cancel during your sessions, you will only be refunded for those sessions not provided and no right will be given to the Client to cancel or request a refund once the coaching services have been completed.

Due to unforeseeable circumstances such as a bereavement or illness, a potential conflict of interest or for any other reason other than or inappropriate behaviour by the Client, I, the Coach can cancel the provision of services, refuse or no longer provide any further coaching services to the Client. I, the Coach will, in writing, inform the Client of the cancellation of the further provision of any coach services based on and the Client will be refunded any part of a payment for any coaching sessions not yet provided. 

In the event of inappropriate behaviour by the client such as lewd or sexual behaviour, such behaviour is grounds for immediate termination of the coaching agreement and the Client forfeits any part of payment for coaching sessions not yet provided.

Law and Jurisdiction

These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of South Africa.

Any dispute, controversy, proceedings or claim between the Coach and the Client relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of South Africa.